Returns & Exchanges
At MAGIC JOHN, we stand by the quality of our electronics and want to ensure you are completely satisfied with your purchase. If your device or accessory doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your MAGIC JOHN account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic item in its original manufacturer packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Once our technicians verify the device's condition at our warehouse, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing